Frecuently asked questions

What is included in park general admission?

Interactive
Coral Reef Aquarium – Butterfly Pavilion – Wild Bird Aviary – Bat Cave -Orchid Farm - Mushroom Farm Marine Turtles - Mammal Island - Botanical Garden - Apiary

Aquatics
Underground River - Inlet & Natural Wells - Beach

Cultural
Spectacular Night Show - Mayan Village - Archaeological Sites - Museum - Mexican Corner

Adventure
Mayan River - Scenic Tower

Activities with an extra charge:
Aquatics: Sea Trek, Snuba, Swim with Dolphins, Snorkel, Diving
Adventure: Sky Tour
Others: Baby cars, Wheelchairs, Snorkel Equipment, Lockers

May I change the hour or day of my Park reservations?
You may change your Park tour day or time by email us to info@xcaret-tickets.com or calling one day before your scheduled reservation. 52-(998) 892-1385

Will I get a coupon or voucher when I reserve online?
Yes, once you have completed your online reservation a confirmation voucher will be sent to the e-mail address you provided. You have to print this voucher and bring it with you along with an official ID.

How do I know if my reservations are guaranteed?
We have signed a contract with Xcaret and Via Delphi. These contracts include an allotment of dolphin programs which guarantees availability for all of our customers?

What credit card may I use for payment?
We use PayPal to process payments, Most credit cards are accepted as well as bank transfers, debit cards, and more.

Are my credit card purchases secure?
.PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.