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We understand that making
purchases online involves a great deal of trust on your
part; we take this trust very seriously, and make it our
highest priority to ensure the security and confidentiality
of the personally identifiable information ("PII")
you provide us. (PII includes information that can be
linked to a specific individual, such as name, address,
phone number, or e-mail address.)
As a visitor to xcaret-tickets.com,
you have the right to understand our information privacy
practices prior to providing xcaret-tickets.com with
any of your PII.
REQUEST YOUR PII
• xcaret-tickets.com only collects PII that
you voluntarily provide to us and uses your PII only for
the purposes of responding to and processing your requests
for xcaret-tickets.com travel products and services.
PII includes information that can identify you as a specific
individual, such as your name, phone number, or e-mail
address. Although you are required to register as a member
of xcaret-tickets.com in order to use selected travel
planning tools, and some PII is needed in order to process
and fulfill travel requests, many areas of xcaret-tickets.com
can be accessed without providing any PII.
• On all xcaret-tickets.com pages that collect
PII, we specifically describe what information is required
in order to provide you with the product or service you
have requested.
• xcaret-tickets.com will only share your PII
with our authorized service providers that perform certain
services or functions on our behalf or as required by
law. xcaret-tickets.com does not sell or rent your
PII to anyone.
• xcaret-tickets.com provides you with the opportunity
to specifically choose the promotional marketing communications
you wish to receive from xcaret-tickets.com. This
can be accomplished at any time by updating your preferences
in "My account". If you choose not to receive
any of the promotional e-mail services that xcaret-tickets.com
provides, then xcaret-tickets.com will only send you
e-mail that relates to a specific travel purchase.
Our partners.
xcaret-tickets.com has partnered with reputable third
parties to offer our members and site visitors a variety
of products and services. All travel services throughout
xcaret-tickets.com that are provided by a third-party
partner are described as such. Although we only work with
reputable third parties, our business partners may have
different privacy policies and practices than xcaret-tickets.com
We encourage you to review our business partners' privacy
policies to further understand their procedures for collecting,
using, and disclosing your information.
COOKIES AND OTHER WEB TECHNOLOGIES.
When you visit xcaret-tickets.com we collect information
about your computer and assign you a "cookie"
(a small, unique identifier text file). You do not provide
this information—it is collected automatically as
a means of supporting your visit to our site. This cookie
does not contain any PII. You can always choose to not
receive a cookie file by enabling your Web browser to
refuse cookies or prompt you before accepting a cookie.
Be advised that, by refusing to accept a cookie, you will
not be able to access many travel services and planning
tools offered by xcaret-tickets.com.
COMPUTER INFORMATION
xcaret-tickets.com collects certain technical information
from your computer each time you request a page during
a visit to xcaret-tickets.com. This information is
collected from your computer's Web browser to enhance
your experience on our site and may include your IP address,
operating system, Web browser software (i.e., Netscape
Navigator or Internet Explorer), screen resolution, and
referrer Web site.
INFORMATION FROM OTHER
SOURCES
To improve services and enhance personalization, we may
periodically obtain information about you from other independent
third-party sources and add it to our account information.
Additionally, authorized TC&P S.A. de C.V. personnel
may update your profile to accurately reflect any new
profile information included in communications received
from you.
• Respond to your questions or suggestions
We will use your e-mail address or telephone number to
respond when you submit a question or suggestion, or request
assistance with viewing your itinerary, logging on to
xcaret-tickets.com, or accessing your account.
• Improve the quality
of your visit to our site
We collect certain information (e.g., travel information)
based on your navigation of our site in order to better
understand and serve our customers. This data allows us
to streamline your ability to navigate the site and develop
featured programs and content that will be of interest
to our members and site visitors. No PII is collected
unless you explicitly provide it.
This information can also be used to display targeted
advertisements. Advertisement information is taken from
data you explicitly provide on the xcaret-tickets.com
Web site, such as a flight origin or destination. No PII
is used to deliver targeted advertisements.
SERVICE PROVIDERS
To provide and process the services you request, xcaret-tickets.com
shares your PII with our authorized service providers
that perform certain services or functions on our behalf.
We only share information about travel either reserved
or purchased on xcaret-tickets.com. Our service providers
need information about your traveler profile, as well
as your credit card information, to process and confirm
your travel reservation. These service providers will
disclose information about your traveler profile to hotel,
airline, cruise, and/or rental car suppliers whose products
you have purchased. Like any other travel agent, this
information must be shared with our travel suppliers to
confirm your reservation and travel preferences. Although
xcaret-tickets.com offers travel products from hotel,
airline, cruise, and rental car suppliers that are reputable
companies, we have not placed limitations on these suppliers
from using or disclosing your information without your
permission. Therefore, we encourage you to review the
information privacy practices of any travel suppliers
whose products you purchase on xcaret-tickets.com.
In addition, these travel suppliers may also contact you
as necessary to obtain additional information about your
confirmed reservation.
xcaret-tickets.com will occasionally share aggregated
information with our service providers. This information
does not contain any PII and is used to develop featured
programs and content that will be of interest to our members
and site visitors.
In the event that you make a new, or update an existing,
travel reservation by calling our toll-free number, your
information may be accessed by a third-party service provider,
as necessary, to respond to your request for customer
service.
xcaret-tickets.com may contract a reputable third
party to facilitate the distribution of survey, promotion,
or sweepstakes programs. Upon completion of these projects,
all information is returned to xcaret-tickets.com
TRUSTED BUSINESS PARTNERS
In addition, we have partnered with various third-party
Web sites to offer xcaret-tickets.com travel services.
These trusted third-party companies have added travel
sections to their Web sites in order to offer xcaret-tickets.com
provided travel services.
Purchase travel
Each time you purchase travel through xcaret-tickets.com,
or change or cancel a confirmed travel reservation, you
will receive confirmation of your travel itinerary via
e-mail. In the event that your travel plans are disrupted
because of mechanical, weather, or carrier business conditions,
xcaret-tickets.com may contact you to inform you of
these disruptions and help you make alternative travel
arrangements.
Elect to receive, Travel
Arranger, Trip Guides, or other special promotional marketing
communications
As a registered xcaret-tickets.com member, you will
occasionally receive e-mails notifying you of special
promotions or other travel news. Special promotional e-mails
are intended to inform you of new or unique travel opportunities
or special deals that are available on xcaret-tickets.com.
If you have purchased travel services, you may also receive
a Trip Guide e-mail that provides information about your
destination, such as weather conditions, current events,
or items of interest. If you choose to receive our Fare
Tracker service, we will use your e-mail address to notify
you of current fares to cities you have selected. You
can opt out of your subscription to xcaret-tickets.com
's promotional e-mail services at any time on the My Account
page under the heading "E-mail settings."
Protecting your information
We want our members and site visitors to feel confident
about using xcaret-tickets.com to plan and purchase
their travel, so we are committed to protecting the information
we collect. xcaret-tickets.com has implemented a security
program to keep information that is stored in our systems
protected from unauthorized access. Our systems are configured
with data encryption, or scrambling, technologies, and
industry-standard firewalls. When you send personal information
to xcaret-tickets.com over the Internet, your data
is protected by Secure Socket Layer (SSL) technology to
ensure safe transmission.
xcaret-tickets.com has also obtained a digital certificate
from RSA Data Security, Inc., a top maker of hardware
and software used to protect and manage computer network
access.
Changes to the xcaret-tickets.com
Privacy Statement
This Privacy Statement was produced and posted on xcaret-tickets.com
on June 1, 2002. xcaret-tickets.com reserves the right
to modify or amend this Privacy Statement at any time
and for any reason. If there are material changes to this
statement or in how xcaret-tickets.com will use your
PII, xcaret-tickets.com will prominently post such
changes prior to implementing the change.
Regardless of later updates, we will abide by the information
privacy practices described in this Privacy Statement
at the time you provided us with your information.
Contacting xcaret-tickets.com
We want to make sure you have control over your online
travel experience as an xcaret-tickets.com customer,
from planning and purchasing your travel to protecting
your personal information.
xcaret-tickets.com customer service travel agents
are ready to help with your xcaret-tickets.com travel
concerns 24 hours a day, seven days a week. When you need
help, contact us. All e-mail receives a response within
24 hours. Agents will address any questions or concerns
you may have about your xcaret-tickets.com travel
planning or purchases. We will do our best to respond
to your request for assistance or other questions about
xcaret-tickets.com within 24 hours. In addition, you
may directly contact the travel supplier at the phone
number or address provided on your travel itinerary.
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